PURCHASE SUPPORT

Refund policy.

Effective October 12, 2026. ActiveWrist offers a full refund on request within 14 days of purchase.

Request a refund

Email support@activewrist.com within 14 days of your purchase. Include the game name and the Paddle transaction or receipt reference so we can find your purchase. Do not send card details or passwords.

How refunds work

Paddle is our merchant of record and processes refunds to the original payment method. Once approved, the time for funds to appear depends on your payment provider. A refunded purchase no longer grants access to that game on that watch; offline cached access cannot be revoked immediately.

Your consumer rights

This policy does not limit statutory consumer rights. Contact us if a game is defective, you cannot activate a purchase, or you need help with a payment, even if more than 14 days have passed.